Terms of service
In force since August 5, 2026.
SUTURA TECHNOLOGY
Conakry, République de Guinée
contact@suturatechnology.com
1. Purpose
These terms govern access to and use of the Sutura Chat platform. Creating an account constitutes unreserved acceptance.
Sutura Chat lets you build a conversational assistant that answers from documents you upload yourself. SUTURA TECHNOLOGY provides the tool; the customer remains solely responsible for the content placed in it.
2. Account and access
Opening an account requires a valid email address, verified by a single-use link. The customer is responsible for keeping credentials and API keys confidential, and for any action taken through them.
Public keys used by the browser widget are, by design, readable by anyone viewing the page. They are not a secret and grant access only to the conversation.
3. Acceptable use
The customer shall not upload unlawful content, infringe third-party rights, attempt to access another customer's data, or circumvent the service's quotas and rate limits.
SUTURA TECHNOLOGY may suspend an account for serious breach, after notifying the customer except in a demonstrable emergency.
4. Availability and changes
The service is provided as is, with no guarantee of uninterrupted availability, unless a separate contractual commitment has been agreed under an Enterprise contract.
Planned maintenance is announced in advance. Changes liable to alter the behaviour of existing assistants are notified beforehand.
5. Liability
The assistant produces answers from documents supplied by the customer. Despite the relevance threshold that blocks any insufficiently supported answer, the customer remains responsible for verifying the information passed on to their own customers.
SUTURA TECHNOLOGY's liability shall not exceed the amounts paid by the customer over the twelve months preceding the triggering event.
6. Term and cancellation
Monthly plans carry no commitment: cancellation takes effect at the end of the current period, with no fee and no justification.
On cancellation, data is retained for thirty days to allow export, then permanently deleted, vector index included.
7. Governing law
These terms are governed by Guinean law. The parties shall seek an amicable settlement before any legal action.
Any question about this document can be sent to contact@suturatechnology.com