FAQ
Product
A conversational assistant you train on your own documents: guides, contracts, catalogues, FAQs. It answers your customers from that corpus and nothing else. Drop it on your site with one snippet, or call it through the API from your own channels.
An hour is enough for a genuinely useful first assistant: time to upload your documents, wait for indexing, set the welcome message and paste the snippet. Fine-tuning — tone, suggested questions, forbidden topics — comes later, without taking the service down.
PDF, Word, Excel, PowerPoint, plain text and Markdown, up to 50 MB per file. You can also index a website by its address, a question-and-answer list typed by hand, or a YouTube transcript. Scanned PDFs go through automatic character recognition.
Every question is matched against your corpus before any language model is called. If the retrieved passages fall below a measured relevance threshold, no model is called at all: the assistant returns the fallback message you wrote. This is the product's central safeguard, and it is on by default.
It answers in the language of the question, whatever language your documents are in. French is the default for the interface and for answers; English is supported end to end.
One script tag before the closing body tag. The widget picks up your colours, logo and welcome message from the console, with no further technical work. For bespoke channels — mobile app, phone system, WhatsApp — the REST API is documented.
Billing
No. The Discovery plan gives you 100 messages, one assistant and ten documents, with no expiry and no payment method. It exists so you can check on your real documents that the answers hold up.
By default the assistant switches to your fallback message rather than continuing to bill: no end-of-month surprise. You can also enable metered overage with a cap you set yourself. Alerts warn you at 80% and again at 100% of the quota.
Card and mobile money (Orange Money, MTN MoMo, Wave depending on the country). Plans are priced in US dollars; mobile money payments are collected in CFA francs at the current rate. Annual billing gives you two months out of twelve.
At any time, in either direction. An upgrade takes effect immediately, pro rata for the current period. A downgrade applies at the next renewal, so you are never stripped of a service you have already paid for.
None on monthly plans: cancellation takes effect at the next renewal, with no fee and no justification. Only Enterprise contracts, negotiated case by case, carry a term.
Your data
On European infrastructure, encrypted in transit and at rest. Dedicated hosting in another region is available under an Enterprise contract.
No — and this is not merely a matter of careful application code: four successive, independent barriers separate tenants, down to a row-level security policy in the database. A badly written query returns nothing rather than somebody else's data.
Never. Your documents stay inside your workspace, are never pooled, and take part in no training — neither ours nor our model providers', with whom that exclusion is contractual.
You can export your conversations and documents from the console at any time. After cancellation everything is permanently deleted at the end of a thirty-day grace period, vector index included.
Your assistant can be live this afternoon.
Upload your documents, set the tone, paste one snippet. The trial needs no credit card.